« BlackBerry Bold vs iPhone v2 | Main| BlackBerry Enterprise Server v5 has been released! »

PocketMac, BlackBerry and the new Unibody Macbook portables..

Category
Bookmark : del.icio.us  Technorati  Digg This  Add To Furl  Add To YahooMyWeb  Add To Reddit  Add To NewsVine 

I got this eMail from PocketMac:

Hello Bill,
We've been hearing from customers like you that they had trouble synching their BlackBerry handhelds with new Aluminum MacBook laptops.
They also reported trouble synching their new BlackBerry Storm.
The Aluminum MacBook issue appears to be caused by a change Apple made to some of the hardware and software for that new model.
We recommend two items that you should download and install to better assist with connection and synchronization:
1. Apple OS 10.5.6 Update 2. Blackberry USB Driver Patch/Upgrade (available at the bottom of this email).
Please run Apple's software update from the Apple icon --- Software Update. After the Software Update searches for new software. Mac OS X 10.5.6 software update should be available in the download list.
Please install this update. It's large and will take several minutes to complete. After successfully installing the update, please restart your Macintosh and continue with the instructions below...
We've just released a new, free patch is to support synching the new BlackBerry Storm, the BlackBerry Bold 8900 and connections to the new MacBook Aluminum. This patch supports both Mac OS X 10.4 ("Tiger") and Mac OS X 10.5 ("Leopard").
At the bottom of this email, please find the download link for this new update.
However, please download this USB Driver ONLY if you have one of the following items in your operating environment:
*You have a NEW Aluminum MacBook. *You have a BlackBerry Storm 9530 *You have a BlackBerry Bold 9000
Please download this update at: http://www.pocketmac.net/public/DriverUpdate.3.1.3B.dmg
If you run into any issues or need help installing this update, please visit our knowledgebase article at: http://tinyurl.com/69n83a
Thank you,
Lauren Samuels
PocketMac Team
Now this kind of customer service I like.

Posted by Bill Buchan On 18/12/2008 | Digg This |

Comments

Gravatar Image1 - That is good. I've written about the Unibody Macs and BlackBerry sync-ing before: both PocketMac and Missing Sync were broken in the new models. However, the PocketMac guys released a USB patch pretty quickly, and as they imply, the 10.5.6 update fixes things anyway.

Mark/Space just left a note buried in their Knowledgebase and hoped that Apple would resolve the issue.

Now, consider which of these two applications costs money. And then consider which of these two applications actually gets updates every now and again.

Not a mistake I care to repeat.

(As an aside, I'd love to know what it is with these two apps that meant the new Macs wouldn't work with them -- AFAIK, other sync solutions for other devices are OK).

Posted by Ben Poole At 08:54:44 On 18/12/2008 | - Website - |